RVTD Alerts: ​COVID-19 (Coronavirus) Updates

This page will be updated periodically as more information is available.


Service Status: REDUCED

Updated 7/14/2020
Your safety is important to us! What we are doing to keep you safe:

✔️ All vehicles and vans are cleaned at minimum every 4 hours.
✔️ Passenger and Driver Face Mask Requirement. Over 2,000 mask distributed to passengers!
✔️ Reduced passenger loads to allow for social distancing.
✔️ Plastic screen guard for bus operator safety.
✔️ Over 60% of our passengers use our touchless fare technology.
 



Updated 6/15/2020
June 15th Ride Guide

Beginning Monday June 15, 2020 RVTD will resume most services recently suspended due to COVID-19. A Ride Guide is available here.Beginning June 15th RVTD will resume services including:

  • Route 63 to Eagle Point will resume.

  • All routes going to and from Front Street Station (2,25,30,40,61) will operate 6:00AM to 7:00PM weekdays. Routes 10 and 60 will operate 5:30AM to 7:00PM weekdays.

  • Circulator Routes (24,26,27,63) will operate 6:00AM-6:00PM weekdays.

  • Routes 26 and 27 will stay at 60-minute headways.

  • Route 1x and 21 will remain suspended.

  • Saturday service will resume on June 20th 7:00AM – 6:00PM
     


Updated 5/4/2020:

RVTD is announcing that service frequency will resume on Route 24 RRMC and Route 25 Southwest Medford beginning Monday May 4, 2020. All other service is still reduced or suspended as described below in the April 10th announcement, including Saturdays.

May 4th Temporary Ride Guide - Printable
4 de mayo Guía y Horario
 
How to Ride During COVID Restrictions:
 
- Always wear a face covering nose and mouth 
- Transit should only be used for necessary trips
- Once boarded give driver 6 feet space and Exit at rear door
- Maintain distance between you and other passengers
- Driver will not allow new boardings if buses reach passenger limits
 
Thank you for helping keep the community safe!

How to ride

How to ride
 

Updated 4/10/2020:


RVTD is announcing further reductions of bus service. Effective Tuesday April 14, 2020 RVTD will:
 

  • Suspend Saturday service; no buses will operate on Saturday (beginning April 18, 2020)
  • Monday through Friday shorter service hours- first buses will leave Stations in Medford 6:00 AM and most routes will have the last buses leaving Stations at 6:00 PM. 
  • Route 25 Southwest Medford, Route 26 East Medford/ Springbrook and Route 24 RRMC will all have only one bus each hour.
  • RVTD's paratransit service, Valley Lift, will operate a reduced Monday through Friday service and suspend Saturday service.
  • The service changes RVTD implemented on April 6, 2020, are still in effect, including:
    The 1X Medford to Ashland Express is temporarily suspended.
    The Route 21 North Medford and Poplar Square is temporarily suspended.
    The Route 27 Medford Crosstown runs on Saturday schedule once per hour.

April 14, 2020 Temporary Ride Guide- printable
Monday through Friday Service Hours: Effective 4/14/2020
Face Mask Requirement Rider alert: Effective 4/10/2020
Service Alert and Reductions: Effective 4/14/2020
 
Transit should only be used if necessary to access food, medicine and essential employment. All other trips should be avoided — please follow the guidance of Governor Brown and the Oregon Health Authority to stay home.
 
Currently ALL Passengers will need to wear a face covering nose and mouth secured behind the head (hands free) to ride buses.

Also, all buses now have marked seats to encourage passengers to practice social distancing. Individuals should only sit in seats that are unmarked. Families may occupy seats that are unmarked and sit in adjacent seats that are marked.

 
As ridership has dropped due to COVID-19, we are temporarily reducing service starting April 14, 2020. This is a painful-but-necessary adjustment that will help us quickly bounce back when this public health crisis passes. During this time, our priorities are to run transit throughout our service district that is safe for riders and operators, following the recommendations of the Oregon Health Authority and enables essential workers to get to their places of work, so they can keep our community going during this time.​

 
Route Changes

 
RVTD asks passengers to follow health guidelines provided by the Center for Disease Control and Prevention:
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipes.
  • Wash your hands often with soap and water for at least 20 seconds, especially after using the restroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.”
Rider Alert


Source: CDC website: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html


Updated 4/8/2020

RVTD will require all passengers on RVTD vehicles, and those visiting RVTD facilities, to wear a face mask covering nose and mouth, beginning Friday April 10, 2020.
 The CDC recommends that anyone leaving their homes should use face coverings to limit their potential exposure to the COVID-19 novel coronavirus and to prevent exposing others.  Bus operators and all essential RVTD staff are required to wear a face mask covering the nose and mouth effective immediately. RVTD bus operators and transit officers will monitor compliance with the face covering requirement. Download our Face Mask Rider Alert. Visit our 'Alerts' page for latest updates and information: www.rvtd.org/alerts


Several resources are online for DIY Face Coverings to make your own mask, including one from the CDC.

In addition, RVTD is closely monitoring the number of passengers on buses to ensure the passenger load does not exceed the recommended capacity limits of more than 20 people. Notices are posted on buses explaining that passengers are to make necessary trips only (groceries, work, pharmacy and doctor). Non-essential trips are not allowed at this time.

 
Other measures RVTD has taken to limit bus operator and passenger exposure to the coronavirus are:

  • Cleaning buses daily, in between routes when possible, with strong disinfectants.
  • Strongly encouraging passengers to keep six-feet away from the bus operator and other passengers (social distancing).
  • Completed installing barriers between bus operators and passengers.
In addition, the service changes RVTD implemented on April 6, 2020, are still in effect, including:
  • The 1X Medford to Ashland Express is temporarily suspended.
  • The Route 21 North Medford and Poplar Square is temporarily suspended.
  • The Route 27 Medford Crosstown runs on Saturday schedule once per hour.

RVTD asks passengers to follow health guidelines provided by the Center for Disease Control and Prevention:
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipes.
  • Wash your hands often with soap and water for at least 20 seconds, especially after using the restroom, before eating, and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
Rider Alert Face Mask Policy


Source CDC website: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html



Updated: 4/3/2020

On Monday, April 6, 2020, RVTD will :

  • Suspend Route 1X Medford/Ashland Express 
    • Use the Route 10 for trips between Medford and Ashland
  • Suspend Route 21 North Medford/ Poplar Square
    • ​​Use the Route 61 for trips to North Medford
  • Reduce Route 27 Crosstown to hourly service

All changes are in effect until further notice. All other routes and services remain unchanged.

Rider Alert and Service Changes: Effective 4/6/2020
Reduced Route 27 Schedule Effective 4/6/2020

 
Rider Alert
  

Reduced Route 27 Schedule: Effective 4/6/2020

Service Alert 27

 



Updated: 4/1/2020

We have created a 'Frequently Asked Questions' section with answers to our community's most common questions, please see below:

Common Questions related to Oregon State Executive Order “Stay Home, Save Lives”

Governor Kate Brown issued an executive order March 23 directing everyone in Oregon to stay at home unless absolutely necessary; limited activities are allowed outside the home only when social distance is maintained. Failure to comply with the order will be considered an immediate danger to public health and subject to a Class C misdemeanor.

The order is effective immediately, and remains in effect until ended by the Governor. [Read the order]


Why is transit still running?

Transit is considered an essential service. Our buses transport hospital staff i.e.; janitorial, housekeeping and food service workers, grocery store and pharmacy employees, and others who must travel to help others and to keep our community services viable. At this time, you should only ride transit if necessary to access food, medicine or essential work.

IF a service reduction is required, RVTD will post the changes on our website and social media, on buses and at affected bus stops.


I have to ride transit. How can I do so safely and responsibly?

You should only use transit for essential trips. But if you do need to use transit, it's safer for everybody if you maintain approximately 6 feet between you and others while on the bus and at bus stops. Carry sanitizer with you to use on your hands. Avoid touching your eyes, nose and mouth. Avoid unnecessarily touching surfaces and if you do, try to use your sleeve to hold on and touch doors and your elbow or shoulder to open the door. Wash your hands after your ride, with soap and water, for at least 20 seconds.  Use RVTD’s TouchPass card and TouchPass Mobile App to minimize handling of cash and coins. Create a TouchPass account for your card to purchase fare directly online without having to visit Front Street Station.


Do you plan on having people board buses through the back doors?

Unfortunately, this is not possible. Some riders need additional assistance with the wheelchair lift or need the bus to kneel for them to board safely.      

  
I can't stay six feet from the operator while boarding a bus. Is it safe to ride?

Yes. The Oregon Health Authority says the six-foot recommendation is for prolonged contact and there is low risk from somebody quickly passing by. Please maintain at least six feet from the operator once on board. If it’s too crowded, please consider waiting for the next bus.


If you are ill, have been asked to self-quarantine or think you may be ill with the COVID-19 virus, do not take public transit. 

If you need urgent care, first contact a healthcare professional for instructions. If you need to be transported to a medical professional get a ride from someone in your household. If your symptoms are life-threatening call 9-1-1.



Update: 3/23/2020

RVTD is working with local officials and agencies to respond to the COVID-19 (Coronavirus) and would like to remind passengers and the public to follow the new Oregon Executive Order 20-12 "Stay Home, Save Lives". Please stay at home unless absolutely necessary.

At this time RVTD service levels are normal. We realize there are members of the public in critical industries that are exempt from the Executive Order, who still need to get to jobs, and who rely on public transit. We will provide information on any changes to our service on the www.rvtd.org website, within buses and through social media. At this time, service is operating normally on all routes.

To help avoid the spread of contagions, we request that passengers:

  • Limit non-essential business at Front Street Station's customer service window and administration offices.
  • Do not use transit unless necessary.
  • If you do use transit, provide at least 6 feet between you and other passengers if at all possible. Be considerate of other passengers.
  • If you are concerned about being in proximity to others, please consider bicycling or walking.
  • Carry hand sanitizer or sanitation wipes to maintain a good hygiene.


RVTD continues to monitor ways to decrease the spread of the COVID-19 within the buses and uses a hospital grade, anti-viral cleaning solution on all high touch surfaces daily. The cleaned surfaces are helping to mitigate the spread but please use caution and be aware of your own abilities to maintain a healthy use of public transit and other public places.

Thank you,
-RVTD Team


 

UPDATED: 3/17/2020

RVTD is working with local officials and agencies to respond to the coronavirus and would like to remind passengers and the public to take cautious measures in public spaces such as our buses.

At this time service levels will stay the same. There is a possibility due to labor shortages however that we may need to reduce service. In the event of a service reduction we would operate Monday - Friday at hourly frequency from 5:00am to 8:00pm for most routes. We will provide schedule changes on the www.rvtd.org website and within buses and through social media. 

To help avoid the spread of contagions, we request that passengers:

  • Limit non-essential business at Front Street Station's customer service window and administration offices.
  • Do not use transit if you feel ill, seek medical attention by calling a medical professional. La Clinica is a good resource for medical assistance.
  • Try to avoid close contact with other passengers if possible. Be considerate of other passengers.
  • If you are concerned about being in proximity to others, please consider bicycling, walking or asking for rides from friends or family.
  • Carry hand sanitizer or sanitation wipes to maintain a good hygiene.


RVTD continues to monitor ways to decrease the spread of the Corona virus within the buses and uses a hospital grade, anti-viral cleaning solution on all high touch surfaces daily. The cleaned surfaces are helping to mitigate the spread but please use caution and be aware of your own abilities to maintain a healthy use of public transit and other public places.

Thank you,
-RVTD Team
 



Update: 3/4/2020

Like you, we are closely watching what is happening with the novel coronavirus (COVID-19), around the world and at home.

Currently, the number of cases in Oregon is small. We’re in close contact with local, state and national health authorities. The Oregon Health Authority is leading the response across Oregon, and we’re following their advice in terms of precautions and mitigation measures.

We regularly clean our vehicles and continue to evaluate our cleaning procedures. But it is important to keep in mind that the surfaces where people touch – bars or doors – should never be considered sanitized. That’s because the surface is only clean until someone touches it or coughs/sneezes nearby. If we’re to prevent the spread of coronavirus locally, we need your help.

The CDC (Centers for Disease Control and Prevention) recommends these precautions to protect against coronavirus, and we urge our riders to follow them:

✔️ Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.

✔️ Avoid touching your eyes, nose and mouth with unwashed hands.

✔️ Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

✔️ Stay home when you are sick.

If the situation changes, we’ll work with health authorities to keep riders and employees safe. We’ll keep you updated – make sure you’re signed up to receive alerts or follow us on Facebook and Twitter.

In the meantime, we encourage riders to follow the recommendations of local and national health authorities.


Twitter:
@OHAOregon
@CDCgov

Web:
Oregon Health Authority
Centers for Disease Control and Prevention


CDC Guidelines  

Spanish CDC Guidelines